1. Introduction
Desco Garage Door Repair ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://desco-garage-door-repair.com (the "Site"), call us, or request our garage door services in Massachusetts.
By using our Site or services, you consent to the collection and use of information in accordance with this Policy.
2. Information We Collect
2.1 Information You Provide
- Contact information — name, phone number, email address, and service address when you submit a contact form, request an estimate, or book service.
- Service details — information about your garage door, requested service, and preferred appointment time.
- Payment information — handled by our payment processor; we never store full credit card numbers on our servers.
- Communications — records of phone calls, text messages, and emails you exchange with our team.
2.2 Information Collected Automatically
- Device & browser data — IP address, browser type and version, operating system, screen resolution, language preference.
- Usage data — pages visited, time spent, referring URL, and click events. Collected via Google Analytics 4 and Google Tag Manager.
- Cookies & similar technologies — see our Cookie Policy for full details.
- Conversion data — when you submit a form, we share hashed contact details (email, phone, postal code) with Google Ads for attribution under Google's Enhanced Conversions program.
3. How We Use Your Information
- To respond to inquiries and dispatch a technician for service
- To send appointment confirmations and follow-up via SMS, email, or phone (using SignalWire)
- To process payments and issue invoices/receipts
- To improve our website, services, and customer experience
- To measure marketing effectiveness (Google Ads, conversion tracking)
- To detect, prevent, and address fraud or abuse
- To comply with legal obligations and protect our legal rights
4. How We Share Your Information
We do not sell or rent your personal information. We share information only as follows:
- Service providers — Hostinger (web hosting), Google (Analytics, Ads, Gmail), SignalWire (SMS), PHPMailer (email delivery), Google reCAPTCHA (spam prevention). These vendors process data only as instructed by us and under their own privacy policies.
- Field technicians — your name, address, and service details are shared with the assigned technician.
- Legal requirements — if required by law, court order, or to protect rights, property, or safety.
- Business transfers — in the event of a merger, acquisition, or sale of assets.
5. Your Rights & Choices
Depending on your location (MA, USA), you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Delete your information (subject to legal record-keeping requirements for completed services)
- Opt-out of marketing emails or SMS (reply STOP to any text message; click "unsubscribe" in any email)
- Restrict certain processing of your data
To exercise any of these rights, contact us at djboom@gmail.com or (339) 399-4119. We will respond within 30 days.
6. Data Retention
We retain your personal information only as long as necessary to provide services and comply with legal, accounting, or reporting requirements. Service records are typically retained for 7 years for warranty and tax purposes. Marketing data is retained until you opt out.
7. Data Security
We use industry-standard safeguards including HTTPS/TLS encryption, restricted server access, secure form processing with Google reCAPTCHA, and regular security updates. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed at children under 13 and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
9. Third-Party Links
Our Site may contain links to third-party websites (Google Maps, social media, blog references). We are not responsible for the privacy practices of these external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this Policy periodically.
11. Contact Us
For questions about this Privacy Policy or our data practices:
- Email: djboom@gmail.com
- Phone: (339) 399-4119
- Mail: Desco Garage Door Repair, 22 Washington St, Stoughton, MA 02072